Frequently Asked Questions

What is e-currency?
E-currency means electronic currency and is a means of exchange with which you can make and receive payments online.

What is e-gold?
Egold is the most popular e-currency that has been in use since 1996. It is widely acceptable and used by millions of people worldwide. E-gold is backed by real gold stored in vaults in different parts of the world. If you have $20 in your egold account, it means you actually own $20 worth of gold at the prevailing market price.One of the major advantage of e-gold over other e-payment processors is it's anonymity.

I don't have an e-gold account. How can I get one?
An e-gold account is free to open. Click here to open your own free e-gold account.

Why do I need an e-gold account?
You can easily pay for things online with your e-gold account without a credit card. You can also receive payments online. Again if you are traveling, you don't need to bother about carrying cash around. All you need to do is to put your money in your egold account, get an e-gold funded ATM debit card and you will be able to withdraw your money in local currency in any country in the world.

How can I get an E-gold funded ATM card?
Please contact us through our contact page for details on this.

How can I fund my e-gold account?
Simple. We will do that for you. Just click here.

I want to convert my e-gold to cash. What should I do?
We'll buy it from you and pay you in cash or into your bank account or FlashMeCAsh. Just click here.

Can I pay cash at your office?
No. We don't accept or pay cash because of security reasons. We do handle all payments through our bank accounts.

Which banks do you use?
We handle payments through our accounts with Guaranty Trust Bank, Intercontinental Bank and FlashMeCash. click here for our bank information

How long does it take for you to fund my egold account?
Most times, it's instant. Sometimes, it takes 24 - 48 hours to fund your account. However, if for any reason there is a delay, we will inform you and compensate you accordingly.

What are your rates for selling and buying egold?
Our rates vary with the prevailing price but we can assure you that we have the best rates around. Just use our calculator to calculate how much your order will cost at the current rate. See homepage for current rate.

Can I come and visit your office?
Of course yes but you must first call our hotline (from our contact page) to book an appointment. We require this for security reasons.

I noticed an error in the amount credited to my account. What should I do?
Just use the form on our contact page to inform us of the details of the error. We will act on it promptly.

My question is not answered here. What should I do?
Contact us with your question through our contact page.